At the website associated with our Elderly Companion Services, which can be accessed at https://elderly-companion-services.bursttrend.net, we prioritize your privacy and data protection. This comprehensive Privacy Policy is designed to inform you about how we manage personal data, in alignment with a variety of international privacy standards such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), California’s California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), and others including Colorado’s Colorado Privacy Act (CPA), Utah’s Utah Consumer Privacy Act (UCPA), Connecticut’s Connecticut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), among others.
This policy is your guide for understanding how personal data is handled when you interact with our services, including our applications and services as a user, visiting our websites that reference this Privacy Statement, engaging with communications from us like newsletters, emails, calls, or SMS/texts, and more. It’s important to remember that while this policy applies to all interactions on our platform, it does not extend to external third-party platforms, applications, products, or services you may encounter via links on our site, each with their own privacy policies.
Our data processing activities cover a range of interactions where we collect personal data, which can include:
- Account details that help us manage your account
- Payment information for service transactions
- Financial details necessary for processing payments
- Purchase history to provide better services and support
- Mobile device identifiers for tailored experiences on our platform
- Location data to enhance location-based features or services
- Feedback you provide to improve our offerings
- Social media information if linked to our services
- Product-related details to personalize your experience
We gather this information through various channels, including direct user input, interactions with our applications and services, and the use of automated technologies. In some cases, we may also receive data from third parties, always within the confines of their respective privacy policies.
Our commitment to privacy extends to the careful management of cookies on our website. We use these small pieces of data—cookies—to improve your experience and gather analytics. These cookies serve different purposes, such as ensuring the site runs smoothly (Strictly Necessary), remembering your preferences (Preference), and helping us understand how our site is used (Analytics). You can manage your cookie preferences through our dedicated Cookie Manager tool.
We maintain a data retention policy that outlines the period for which we retain personal data, in compliance with legal obligations and the purpose for which it was collected. Once the purpose has been fulfilled and the legal requirement is met, we take appropriate measures to delete or anonymize your personal data.
To safeguard your information, we have implemented robust organizational measures and security protocols. This includes using encrypted communication channels and partnering with secure third-party service providers.
We are mindful of the privacy needs of children and do not intentionally collect personal data from individuals under 18 years of age. Should you believe your child’s data has been collected, please contact our privacy team immediately.
As a user, you have rights conferred by various privacy regulations, depending on where you are located. These rights include accessing your data, requesting corrections, deleting certain data, restricting the processing of your data, transferring your data to another controller, objecting to certain types of processing, and non-discrimination for exercising your privacy rights. If you wish to exercise any of these rights, please reach out to our privacy team.
Our Privacy Policy is subject to change, and we will provide notice of any modifications on our website. We encourage you to review this policy periodically for any updates.
Should you have any inquiries, need to unsubscribe from our services, or wish to raise a data-related issue, please feel free to contact our privacy team by sending an email to [email protected] or by writing to us at the address provided on our website. Your privacy and the protection of your personal data are of paramount importance to us.